Shipping & returns
Timing: Our goal is to ship your order within 4 working days after receiving your payment, unless otherwise indicated in the description of the product. If the item is out of stock, you will be contacted and the product will be delivered as soon as possible.
Orders are shipped when complete, unless otherwise expressly agreed.
Purrfect Design is not responsible if the manufacturer or wholesaler cancels products. In that case you will be fully refunded for this item.
A number of articles are sent directly by the designer, so there is some dependence in transmission time, related to the manufacturing time.
Cost: While ordering you will see the shipping costs, before you confirm your order. These are calculated based on the weight of the products.
If your order can be shipped as very small packages the "shipping without tracking" option is available, in that case your shipment can not be traced, and we are not responsible for loss of the shipment by the shipper. We therefore always recommend opting for normal shipment, so with tracing.
Pick up in the heart of Antwerp
By appointment can be made to pick up your order, saving shipping costs.
You can pay via PayPal, bank transfer or cash on collection.
Returns and defects
Defect: The products are always checked before shipping. Yet it can happen that an item is damaged. In that case contact us within 10 daysvia email (info@PurrFectDesign.net)
- Include your order number
- State which product has a defect
- Describe the defect
- If the packaging is damaged as well: please add picture
We then provide an appropriate solution.
Return: Returns up to 15 calendar days of receipt. Return with no or insufficient postage will not be accepted. Always add a copy of your invoice, containing the reason of return. Shipping costs are at your expence.
Refund within the EU only if the correct IBAN and BIC / SWIFT number is provide.
Outside the EU, only through PayPal.