• GRATIS VERZENDING VANAF 85 euro (BE/NL)
  • GRATIS VERZENDING VANAF 85 euro (BE/NL)

General terms & conditions

By placing an order, you automatically agree to our Terms and Conditions. Purrfect Design reserves the right to change its Terms and Conditions at any time to change.
The legal name of Purrfect Design is Milaya gcv (Comm.V MILAYA),, so just mentioning Purrfect Design implies Milaya gcv (Comm.V MILAYA).

Cancellation of your order
You can cancel your own, without penalty or giving reasons, if we have not sent it yet. Once your cancellation request is confirmed by us, you may consider it as received.
If the order was already paid, we will refund the order amount within fourteen (14) days.
The refund will be via the paypment method you used for the order. If this would not be possible: you will be asked to privide us with your IBAN and BIC number provide within EU. Outside the EU it then will be refunded using PayPal.

Once an order is shipped, you cannot canceled, but it well be a return.
For more information, see “FREQUENTY ASKED QUESTIONS".

Delivery
Delivery will take place as long as supplies last. Our goal is to ship your order within 3 working days after receiving your payment, unless otherwise indicated in the description of the product. If this is not possible you will be contacted and your order will be shipped as soon as possible.
Orders will be shipped when complete, unless otherwise agreed.
For more information, see “FREQUENTY ASKED QUESTIONS".


Purrfect Design is not responsible when the manufacturer or wholesaler of this product has discontinued the product. You will be fully refunded in that case.


Pricing

All prices are in euros and include VAT. Purrfect Design is a Belgian company, so they include  21% VAT and for some specific items 6% VAT.
If you order as a company outside Belgium but within the EU, the VAT is automatically shifted. You must therefore enter your VAT number when creating your account.
If you order as a private person outside the EU, then this is 'export'. VAT will be automatically cancelled while completing your order. Any import costs and local tax applies to import into your own country will be determined by your local customs. We have no insight or influence on this.
Purrfect Design reserves the right at any time to adjust prices.

Shipping costs
The shipping costs are not included in the product prices, unless otherwise stated. The shipping costs are automatically calculated and shown below your shopping cart (after choosing your country), before you finalize your order.
For more information, see “FREQUENTY ASKED QUESTIONS".
The shipping costs are calculated based on the weight and size of your order and the destination.
You will see the shipping costs before you complete your order.
For some small orders you have the option to choose “ shipping without tracking” ('no tracking'). In this case your order cannot be tracked and we and the shipper are not responsible for loss of the shipment.
For more information, see “FREQUENTY ASKED QUESTIONS".

Payment
Following payment methods are possible:
- Bank transfer
- Lightspeed Payments: IDEAL (NL), Bancontact/Mister Cash (BE)
- PayPal
- In the shop in Antwerp: Bancontact/Mister Cash, PIN, cash
For more information, see “FREQUENTY ASKED QUESTIONS".


Trial period
In accordance with European legislation, you, as an individual, have a trial period of fourteen (14) calendar days after receiving the product. This is only valid for online orders and products that are not custom-made. During this period you can return the order. Products in original condition, unused and properly packed for our return. Within 14 days after receipt of the items in original condition we will refund the order amount. We do not reimburse shipping costs for  the return shipping. This return policy only applies to online purchases, not made under a company name.
After the expiry of period of fourteen (14) calendar days, the purchase agreement is a fact.
For more information, see “FREQUENTY ASKED QUESTIONS".

Reservation of Ownership and payment
The ordered good, whether delivered or not, remain the property of Purrfect Design, until the obligations to Purrfect Design by you are complied/completed.
Orders are shipped or delivered after the payment of the order amount. If here - for whatever reason - an exception is made, the payment must be paid in full within 15 days. If this condition is not met, the goods remain the property Purrfect Design (Milaya gcv). The claim of the order amount will be transferred by a collection agency unless the goods* are returned to Purrfect Design (Milaya gcv): unused, in perfect condition and in the original packaging by the buyer within 30 days.
* This is only possible for goods that were not customized or made on demand and delieverd in the EU.


Liability during shipping
We are not responsible for loss or damage to goods during shipment. You can insure against this risk surcharge. Would you like insurance, please contact us or add this with to the order. Should there be a problem during shipping, please let us know, we will be happy to help and will file a complaint to the shipper.

If you have chosen for  “shipping without tracking” ('no tracking'), your order cannot be tracked and we and the shipper are not responsible for loss of the shipment.
For more information, see “FREQUENTY ASKED QUESTIONS".

Agreement
PurrFectDesign reserves the right to not accept orders, without giving any reason for not acceptance.
In the case of force majeure PurrFectDesign also reserves the right to cancel orders or an agreement without judicial intervention, without being liable for any damages. Circumstances of reasonableness and fairness might be taken into account to make an exception.

Images and specifications
All images, photographs, drawings, information on weights, sizes and colors on the website are indicative and PurrFectDesign cannot be a reason for compensation or cancelling of the order or contract. It is not allowed to use or copy images and/or text from this website without our written permission to do so.

warranty
PurrFectDesign guarantees that the delivered products meet the requirements of usability, reliability and durability as by parties of the contract were reasonably intended and thus stands behind the manufacturer guaranties for  the products supplied to you, if used were they were intended for.

Returns
The products are checked before shipping. Yet it can happen that an item has a defect or damage. In that case contact us within 5 days via email, with mention of the order number and description of the problem. We will provide an appropriate solution.
For more information, see “FREQUENTY ASKED QUESTIONS".

Complaints
If you are not satisfied with a product that you purchased from Purrfect design, get in contact with us as soon as possible via e-mail. If the complaint is upheld by Purrfect design, the purchase amount will be refunded within 14 days. Whether the product needs to returned to us will be decided in consultation.

Data management
Certain actions PurrFectDesign.be/net, like the subscription to the newsletter and placing an order, require the introduction of personal data.
By entering this personal information you agree that this data is saved in our database.
The information you have entered is confidential and personal. This information will never not sold, exchanged or made freely available to third parties. It can be used for informational communication regarding your order, or other activities PurrFectDesign /Milaya gcv or KattenGedragsTherapeut.be.
By placing an order, you automatically agree to the general terms and conditions and you're automatically subscribed to the newsletters of Purrfect Design and KattenGedragsTherapeut.be. You can unsubscribefrom the newsletters at any time .
PurrFectDesign does reserve the right to breake this rule if obliged by a public authority.
If you choose to write a review, you are free to enter your name or other personal information or not. We reserve the right not to publish the review if unsuited.
Cookies are small pieces of information that your browser stores on your computer and can be used to recognize you on your next visit. This is an automatic process, but you can adjust your browser not to allow them if you do not wish them to be stored on your computer.


Applicable law and jurisdiction
All rights, obligations, offers, orders and agreements to which these conditions apply, including these conditions, can only be addressed or judged by Belgian law.


Questions
If you have questions about the above terms, please do not hesitate in writing us or contacting us by e-mail us.


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