• 6,9€(BE) 8,9€(NL)/GRATIS vanaf 85€(BE) 95€(NL)
  • Winkel in Antwerpen sinds 2012
  • Uniek assortiment, Persoonlijk advies

General terms & conditions

(this is a translation from Dutch, since we are a Belgian company. We are not responsible for any translation errors. The Dutch version of these general terms and conditions is the binding version at all times, you can find it here)

When you place an order through this web store, we also ask that you agree to our general guidelines on the sale, which we call 'terms and conditions'. For example, we make good agreements in advance, because good agreements must be clear and, above all, correct.

If you have any questions about our general terms and conditions, please do not hesitate to contact us in writing or - preferably - by e-mail:

PurrFect Design, Lange Klarenstraat 25, B-2000 Antwerpen
[email protected]


These distance selling conditions apply from 01 July 2021.
PurrFect Design reserves the right to change its General Terms and Conditions at any time.

1. Identity
2. Applicability
3. The offer
4. The agreement
Right of withdrawal (also called 'return')
6. Cancellation of the order
7. Delivery and execution
8. Damage
9. The price
10. Shipping costs
11. Payment
12. Retention of title
13. Images and specifications
14. Guarantee
15. Complaints
16. Disputes
17. Additional or different provisions
18. Data management

1. Identity

The legal name of PurrFect Design is Milaya gcv (Comm.V MILAYA), so mere mention of PurrFect Design implies Milaya gcv (Comm.V MILAYA).
Legal form: GCV
Webshop: www.PurrFectDesign.be/.nl/.eu/.net/.com
Billing address and physical store address: Lange Klarenstraat 25, 2000 Antwerp, Belgium
Email: [email protected] & [email protected]
VAT: BE 0830.610.505, Chamber of Commerce: 830610505, EORI export number: BE0830610505

2. Applicability

These general terms and conditions apply to every offer from PurrFect Design and to every distance agreement concluded between PurrFect Design and the consumer.
Before the distance contract is concluded, the link to the text of these general terms and conditions is made available to the consumer when placing an order online. If this is not reasonably possible, such as with a telephone order, the general terms and conditions can be viewed at PurrFect Design and can be sent free of charge at the request of the consumer as soon as possible. They are also permanently available on the website/webshop.
Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be explained 'in the spirit' of these terms and conditions.

3. The offer

If an offer is made subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If PurrFect Design uses images, these are the most truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on PurrFect Design. Deviating colors of products are always possible, partly because they are influenced by the environment in which the images are taken, as well as by the device and the settings of the device on which they are viewed by the consumer.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

4. The agreement

The agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions. If the consumer has accepted the offer electronically, PurrFect Design will immediately confirm receipt of acceptance of the offer electronically to the email address provided by the consumer when placing the order.
If the agreement is concluded electronically, PurrFect Design will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, PurrFect Design will observe appropriate security measures. PurrFect Design can inform itself - within legal frameworks - whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract.
If PurrFect Design has good reasons not to enter into the agreement on the basis of this investigation, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
PurrFect Design will digitally send the following information at the latest upon delivery of the product or service to the consumer:
the address of the PurrFect Design branch where the consumer can go with complaints;
the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
the information about warranties and existing after-sales service; the price including all taxes of the product, service or digital content;
to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
if the consumer has a right of withdrawal, the withdrawal procedure.

5. Right of withdrawal (also called 'return')

Almost all items that the consumer orders via the web shop can be returned within 14 days, in accordance with European legislation.
The items must be undamaged and – as far as reasonably possible – in the original packaging. To be able to return or exchange an item, it is mandatory to present your order number or invoice number.
During the right of withdrawal period, the consumer will handle the product and the packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product.

The consumer does not have the right to cancel the purchase if the delivered products have been put into use. Nor does the consumer have the right to waive the purchase for products that have been tailor-made for him or her.

If the consumer makes use of his right of withdrawal, the costs of return will be for his account. Only sufficiently stamped and properly packaged returns will be accepted by us.
If the consumer has paid an amount, the refund of this amount will be made via the payment method that the consumer used to pay for the order. For consumers outside the EU, this is done via PayPal.

6. Cancellation of the order

The consumer can, without penalty or giving reasons, cancel his order, provided they have not yet been shipped. Once your cancellation request has been confirmed by PurrFect Design, you may consider it as received.
An exception is ordering items that are produced to order (custom made). If the production has already progressed too far, in many cases it can no longer be canceled and falls under the 'right of withdrawal' (also called 'return'). More information: see point 'right of withdrawal'
If the consumer has already paid for the order, PurrFect Design will refund the amount paid within fourteen (14) days via the payment method that the consumer used to pay for the order. For consumers outside the EU, this is done via PayPal.
Once the order has been shipped, the consumer can no longer cancel it. Then it falls under the 'right of withdrawal' (also referred to as 'returns').
PurrFect Design reserves the right not to accept and/or cancel orders or assignments without stating reasons. Even in the event of force majeure, PurrFect Design reserves the right to cancel the order or to dissolve the agreement without judicial intervention, without PurrFect Design being obliged to pay any compensation.


7. Delivery and execution

PurrFect Design will take the greatest possible care when receiving and executing orders for products.
The place of delivery is the address that the consumer has provided to PurrFect Design when placing the online order. It is the responsibility of the consumer to provide this address completely and correctly when placing the order. Once the order has been processed, the address can no longer be changed. If an order is returned to us as a result of an error or incompleteness in the address provided by the consumer, we will pay the return costs charged by the shipping service, but not the costs for re-shipping to the consumer.
If delivery of an ordered product proves to be impossible, you will be contacted and the order will be delivered as soon as possible.
PurrFect Design is not responsible if it appears that the manufacturer or wholesaler has discontinued this product or is unable to supply it, temporarily or otherwise. In that case, the consumer will be refunded the full payment for this product. PurrFect Design strives to send the order within 3 working days after receipt of payment, unless otherwise indicated with the product. Orders are shipped as soon as complete, unless expressly agreed otherwise.


8. Damage

The products are shipped with care, but it is possible that a product is damaged.
If the consumer finds damage, the product in question may of course not be put into use and it must be kept in its original packaging. The consumer will then contact PurrFect Design within 5 days of receipt, by e-mail or in writing, stating the order or invoice number, with which product there is a problem, the description of the problem and preferably with a photo. of the damage.
PurrFect Design then provides a suitable solution. If it is necessary to return the product with damage, PurrFect Design will reimburse the return costs.


9. The price

All prices are in euros and include VAT.
Offers are valid as long as they can be ordered on the web store. The indicated prices can always change.
If an order is placed, the price that was applicable at the time of the order applies to this distance sale.
PurrFect Design is a Belgian company, so the prices are standard shown with the Belgian VAT rate in the webshop.
If the consumer orders from an EU country other than Belgium, the VAT rate of that country will be applied, in accordance with the EU e-commerce VAT regulation dated 1/7/21.
The VAT rates of the EU country of the consumer, or of the country to which the consumer wants to have the goods shipped, are automatically shown in the webshop as soon as the consumer logs in or - if the consumer does not yet have an account - as soon as the consumer at the bottom of the shopping cart indicates to which EU country the goods should be sent. In other words as soon as the consumer makes it clear in the webshop that he or she is located in an EU country other than Belgium, or wants to have it shipped to another EU country.
PurrFect Design ships outside Belgium to the following EU countries: The Netherlands, Germany, France, Luxembourg, Greece, Denmark, Finland, Sweden, Spain, Italy, Portugal, Austria, Ireland, Poland, Hungary, Estonia, Lithuania and Latvia.

If the consumer orders from a country outside the EU, this falls under 'export' and the VAT is automatically reversed when completing the order.
Any import and/or customs charges and local VAT applicable for import into the consumer's country will be determined by local customs and payable by the consumer.PurrFect Design has no view or influence on this.
PurrFect Design ships outside of the EU to Switzerland, Norway, US, Canada, Russia (= suspended)
, Japan, Hong Kong, Taiwan, China, Australia and New Zealand.

If the consumer orders as a company outside Belgium, but within the EU, the VAT is automatically reversed when completing the order.The consumer must therefore enter his valid VAT number when creating the account. If the VAT number turns out to be invalid, PurrFect Design will cancel the order or charge the VAT due. The consumer conditions expire by ordering as a company.


10. Shipping costs

The shipping costs are not included in the product prices, unless expressly stated otherwise.
The shipping costs for the order are shown at the bottom of the shopping cart, before completing the order.
For shipping within Belgium and to the Netherlands, PurrFect Design always takes care of at least a share of the shipping costs. As a result, the maximum shipping costs within Belgium and the Netherlands are limited to a fixed amount per country.
For orders > 85 euros, PurrFect Design even takes care of the full shipping costs, unless otherwise agreed in advance with the consumer.
For shipments to other countries, the costs are automatically calculated based on the weight of the order and the destination indicated by the consumer.
If the consumer chooses the option "shipping without tracking" for small shipments, the shipment cannot be traced, and PurrFect Design is not responsible for loss of the shipment by the shipper/shipping service. PurrFect Design therefore always recommends choosing normal shipping, i.e. with tracking.


11. Payment

The following payment methods are possible for orders in the webshop:
- Bank transfer (free)
- IDEAL (NL), Bancontact/Mister Cash (BE) (free)
- PayPal, subject to participation in the Paypal Fee


12. Retention of title

The delivered or non-delivered products remain the property of PurrFect Design, until the obligations towards PurrFect Design have been fulfilled by the consumer.
Orders are only shipped after full payment of the order amount. If - for whatever reason - there is an exception to this, the payment must be paid in full within 15 days. If this is not met, the goods remain the property of PurrFect Design. The claim for the order amount will be transferred to a collection agency, unless the goods* are returned to PurrFect Design (Milaya gcv) unused, in perfect condition and in the original packaging by the buyer within 30 days. The costs associated with engaging the collection agency are for the account of the consumer.

* this is only possible for goods that were not custom-made or ordered by the consumer and delivered within the EU.


13. Images and specifications

All images, photos, drawings, data regarding weights, dimensions and colors on the PurrFect Design web shop are indicative and cannot lead to compensation or dissolution of the agreement.
Nevertheless, PurrFect Design always tries to represent and describe everything as truthfully as possible.
It is not allowed to copy images and/or texts from this webshop or website that are owned by PurrFect Design without our written permission.


14. Guarantee

PurrFect Design guarantees that the products supplied by them meet the requirements of usability, reliability and lifespan as reasonably intended by the parties to the purchase agreement and thus guarantees the manufacturer's warranty of the product delivered to the consumer, if used by and what they are intended for.
PurrFect Design's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
- The consumer has repaired and/or modified the delivered products himself, without prior consultation with PurrFect Design, or has had them repaired and/or processed by third parties;
- The delivered products have been exposed to abnormal conditions, or circumstances for which the product is not intended, or are otherwise treated carelessly or are contrary to the instructions of PurrFect Design and/or have been treated on the packaging;
- The defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used.


15. Complaints

PurrFect Design has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly described to PurrFect Design within a reasonable time after the consumer has discovered the defects.
Complaints submitted to PurrFect Design will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, PurrFect Design will reply within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
The consumer must give PurrFect Design at least 4 weeks to resolve the complaint in mutual consultation. After this term, a dispute arises that is subject to the dispute settlement procedure.


16. Disputes

Only Belgian law applies to agreements between PurrFect Design and the consumer, as well as products and activities or services to which these general terms and conditions apply.
Even if the consumer lives in another country.
The Vienna Sales Convention (Weens Koopverdrag) does not apply.


17. Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.


18. Data Management

Certain actions on PurrFectDesign.be/.nl/.eu/.net/.com, such as subscribing to the newsletter and placing an order, require the entry of personal data.
By entering this personal data, the consumer agrees that we store this data in our database.
When placing an order, the consumer agrees to the general terms and conditions and the consumer registers for the newsletters of PurrFect Design and KattenGedragsTherapeut.be. The consumer can unsubscribe from the newsletters at any time.
The data entered by the consumer is confidential and personal. This data is not sold, bartered or made available to third parties. They can be used for informational communication about your order or about the activities of PurrFect Design.
PurrFect Design also reserves the right to break this rule when required by a government agency.
If the consumer chooses to write a review, the consumer is free to add your name or other personal information or not. PurrFect Design reserves the right not to publish reviews if they are deemed inappropriate by them.

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