• GRATIS verzending vanaf 85€ (BE/NL)
  • Winkel in Antwerpen
  • Uniek assortiment
  • Persoonlijk advies
FAQ - Customer support
1 Frequently asked questions about "MY CART"
1.1 Where can I see the shipping costs?






1.2 What if I choose 'no tracking'?
For order up to 100 gram and fitting in an enveloppe, you will get the option to choose shipping without tracking ('no tracking'). This is the most economical shipping.
Do note: in this case your order can not be tracked and we and the shipper is not responsible for loss of the shipment.
Also, a shipment without tracking often (when shipped outside Belgium) takes longer to arrive at your home.

1.3 Do you ship abroad?
Yes, we ship to foreign countries.
Choose your country below 'my basket'. There you can also see the shipping cost.
See "Where can I see the shipping cost?" for more information.

Is your country outside EU, then be our VAT will deducted for export.
See "Export information" for more information.

Unless your product is made to order and will potentially be sent directly by the maker, we ship all orders with BPost. The shipments are then transferred to your local postal services in your country. BPost does not determin which local postal service/shipper will take over.

Is your country not in the dropdown menu? Let us know so we can look into the shipping options for your country.
1.4 Export information:
Is the shipping address / your country is outside EU, do note that our Belgium VAT (21%) is included in all prices you see on our website and that this VAT will be deducted during the completion of the order.

An example:
Let's assume are ordering an item of 129 euro
Shipping cost to USA if for example: 37,95 euro
Total: 166,95 euro
After pressing "proceed to checkout" and filling in your data and shipping adress in US (or another country outside EU), the VAT will be deduced:
166,95 euro minus 21% VAT = 137,97euro
So in this example 137,95euro will be the final amount of your order.

Do note: Your local customs might charge import taxes or your local VAT. For more information on that, please contact your local customs. We have no influence or insights on the different import rules and regulations in your country. We are not responsible or accountable for actions taken by your local customs.
1.5 I have a discount code. How do I use it?





You will see that discount applied to your order:






2 Shipping & Payment
2.1 Shipping

Shipping
Timing: Our goal is to ship your order within 3 working days after receiving your payment, unless otherwise indicated in the description of the product.
Our working days are Tuesday to Friday (because we are closed on Monday and on Saturday collections of shipments by BPost is not possible).
If this is not possible you will be contacted and your order will be shipped as soon as possible, if you do not wish to wait, your order will be cancelled and the payment you made refunded.
Orders will be shipped when complete, unless otherwise agreed.


Shipping cost:
You will see the shipping costs below your shopping card, before you confirm your order. These are calculated based on the weight and size of your order. Within Belgium and The Netherlands, shipping is free for orders as from 85 euro.
For some small orders you have the option to choose “ shipping without tracking” ('no tracking'). In this case your order cannot be tracked and we and the shipper is not responsible for loss of the shipment.
For more information see 'Frequently asked questions about MY CART'.


Pick up in the shop in Antwerp
I you wish to pick up your order in the shop in Antwerp, we will notify you when it is ready for pick up. If you chose an item that is made to order, advance payment mag be requested.
For more information and opening hours: click here


Note: If you are outside EU: ordering products that are alowed to import in your country is your responsibility. Import rules are different in every country, please check at you local customs if you are unsure, before ordering.

2.2 Payment

Following payment methods are possible. Choose the prefered method when finalizing your order.

- Lightspeed Payments: iDEAL (NL), Bancontact/Mister Cash (BE)
Online payment.


- PayPal (to info@purrfectdesign.net)
www.PayPal.com offers anyone with an email address and creditcard the ability to send and receive payments securely online.

- Bank Transfer
Deposit your total invoice amount on the KBC bank account of Milaya gcv:
IBAN: BE58 7310 1366 8079, BIC KREDBEBB
(Bank address: KBC, Grote Markt 24, 2500 Lier, Belgium)
Include your order number in the comment.


- Pick up
You can also pick up your order, we will notify you when it is ready for pickup. You can either pay online or in the shop with bancontact/Minster Cash or cash.
If you chose an item that is made to order, advance payment mag be requested.
Purrfect Design is situated in the heart of Antwerp, click here for more information.

2.3 Packaging
Purrfect Design pays attention to sustainable packaging and shipping. Your order is packaged, if possible, and shipped in recycled packaging.

3 Returning
3.1 Cancelling your order?
You wish to cancel your order before we have shipped it.
=> just let us know: info@PurrFectDesign.be
We will cancel the order, send you the credit note and if the order is already paid, we will refund the order via the payment method* used by you to pay the order.
* if you are outside EU and you have paid with bank transfer, refund will only be possible via PayPal.com.

Your order had already been shipped by us.
=> The order has not arrived yet? If the order has not arrived yet, you can refuse the order when it is offered to you. In that case it will be automaticaly return to us. We will refund the order as soon as it is received by us, via the payment method* used by you to pay the order.
* if you are outside EU and you have paid with bank transfer, refund will only be possible via PayPal.com.
=> You have already received the order? See 'Return order' for more info.
3.2 Return order?

Returns are possible up to 15 calendar days after your received the order. Only unused items can be returned in their original packing. Custom made or discounted items can never be returned.
Returns with no or insufficient postage will not be accepted. State the ordernumber cleary on the package or add a copy of your invoice.
Return address:
PurrFect Design
Lange Klarenstraat 25
2000 Antwerpen
Belgium

Shipping costs are at your expence, unless the return is due to a defect or damage (see 'Defect, fault or damage').
We will refund the order as soon as it is received by us, via the payment method* used by you to pay the order.
* if you are outside EU and you have paid with bank transfer, refund will only be possible via PayPal.com. If you are outside EU: we do not reimburse import taxes due on the returned shipment (paid in your country or Belgium). If you ar outside EU: ordering products that are alowed to import in your country is your responsibility. Import rules are different in every country, please check at you local customs if you are unsure, before ordering. So if the item is returned to us due to the ordered item not being allowed in your country, or your customs detroy the shipment for that reason, we do not refund.

3.3 Defect, fault or damage?
The products are checked before shipping. Yet it can happen that an item has a defect or we send you the wrong item by mistake.
In that case contact us within 5 days via email (info@PurrFectDesign.net)
- Include your order number
- Describe the problem
We will provide an appropriate solution. If the item needs to be returned, we will of course reimburse the shipping cost.
We do not reimburse registered mail, unless otherwise agreed.

It can happen that a shipment was damaged during transport/shipping.
In that case contact us within 5 days via email (info@PurrFectDesign.net)
- Include your order number
- Describe the problem and add a picture and a copy.
- if the shipping box is also damaged: add a picture.
- save the shipment until we confirm that it may be destroyed (and does not need to be returned and no additional photos are required)
We will provide an appropriate solution. If the item needs to be returned, we will of course reimburse the shipping cost.
We do not reimburse registered mail, unless otherwise agreed.

4 NEWSLETTER and GDPR
4.1 Our newsletter

With our newsletter we like to keep you informed of new products in our collection, competitions and promotions.
Also tips on behavior or additional information regarding certain products can be found in our newsletter.
Are we closed for holiday or is the shop extra days open for you? We also inform you about this via this newsletter.
We will send a maximum of 1 newsletter per month.

4.2 How to subscribe to our newsletter?

You wish to receive our newsletter? Nice!
You can enter your email address at the bottom of this website and then click on "subscribe",
or you can send us an email (info@PurrFectDesign.be) and we will add you to our newsletter file.
If you place an order, you automatically subscribe to our newsletter (unless you have unsubscribed to our newsletter in the past, then you will then not automatically re-subscribe if you place an order).

4.3 How to unsubscribe from our newsletter?

You do not want to receive our newsletter anymore?
No problem:
- at the bottom of the newsletter that you have received or will receive from us you can easily unsubscribe by clicking on "unsubscribe". You will never receive another newsletter from us (even if you place an order again), unless you specificaly subscribe again.
- You can also send us an email (info@PurrFectDesign.be) with the request to unsubscribe from the newsletter. 

4.4 What data is stored?

The information you enter on PurrFectDesign.be/.net be used only for processing your order. Only your email address we also use to send our newsletter.

When you order from us and pay online, this happens discretely. We make every effort to protect your personal data.
All online payments are made on a secure platform. Not even we have a view on your financial data.
If, for example as a result of a return, a refund is made, this is done via the payment channel that you chose for the payment, and this also happens without us having access to of view on your financial data.

In order to process your order, we ask you to for some information while completing your online order:
- your name and address: we need this to be able to ship your order. You choose whether you enter your address and / or that of the person to whom the order should be sent (if that is not your own adress)
- your telephone number: we need your telephone number to be able to create the shipping label.
- your email address: we need your email address to be able to create a shipping label, to send you the order confirmation and invoice, as well as confirmation of the receipt of your payment. We only use it if we have a question about your order and to send you our newsletter.
- VAT number and company name: if you order as a company, we need it to create an invoice that is valid in your accounting.
The above data is stored in the billing file as this information is on the invoice.

Under no circumstances will your data be transferred* or sold to third parties.

* the only exception in which we must transfer this information is if you ordered an item that is sent to you directly from the manufacturer / supplier. In that case, we will only transfer the following information: the article you have ordered that must be sent by them and the details to be able to send the item to you: your name, address, telephone number and email address. This data is used by them exclusively for this purpose.

Do you still wish to view your personal data? Or do you want us to delete your data from our customer base?
No problem,
if you created an account in our webshop, you can arrange that yourself,
if you did not create an account or you would would like us to do it for you, we will be happy to do so. Send us an email with your request: info@PurrFectDesign.be
Of course, your invoices from past orders will remain in our bookkeeping, as it is a legal obligation in Belgium to save the bookkeeping for 7 years.
You can not retrieve your password by email, since this is 100% protected, so not even we can see your password.

 

 

 

 

 

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